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 The Top Ten Things Clients Tell Us They Wish They Had known About CRM

 The Top Ten Things Clients Tell Us They Wish They Had known About CRM

Clients often tell us that they aren’t clear on the terminology and anachronisms used to describe CRM and that they often hear it referred to as a contact management system. The difference between contact management and customer relationship management (CRM) often...
What Clients Tell Us They Were Surprised to Find Out… and Their Top 7 CRM Requirements

What Clients Tell Us They Were Surprised to Find Out… and Their Top 7 CRM Requirements

We hear it again and again: ‘we never realized how many uses there are for CRM’; ‘we never knew how many ways it can be deployed’; and our personal favorite ‘we had no idea that CRM would build our brand out in the market place’. It’s true, no matter how you plan to...

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