Meet the People Behind TBSI
Behind every successful project is a team committed to understanding your goals, solving challenges, and helping your organization grow. Our leadership team brings decades of experience in business strategy, technology optimization, and guiding organizations toward measurable results.
Kara Hermes
Kara Hermes has been helping organizations align business strategy, processes, and technology since founding The Best Solution in 1991. With a background spanning finance, operations, CRM, marketing automation, reporting, and business intelligence, she specializes in helping organizations turn disconnected systems into integrated solutions that improve visibility, efficiency, and measurable business results.
Throughout her career, Kara has worked with organizations across a wide range of industries, including financial services, technology, construction, transportation, manufacturing, healthcare, and professional services. Her experience with more than 985 successful projects and three decades of experience enables her to quickly understand complex business challenges and develop practical strategies that support growth and long-term success.
Prior to founding The Best Solution, Kara served as a senior project manager for a major public accounting firm and held corporate controller positions for several New England-based organizations. Today, she continues to guide clients through business transformation initiatives, helping them maximize the value of their technology investments and align systems with organizational goals.
Rich Novia
Rich Novia serves as Executive Vice President of Sales at The Best Solution, where he helps organizations identify opportunities for growth, improve operational visibility, and align technology with business objectives.
Known for his strategic perspective and ability to quickly understand business challenges, Rich works closely with clients to evaluate opportunities, uncover potential obstacles, and develop practical solutions that support long-term success. His experience spans CRM, business process improvement, project management, operations, reporting, and technology-driven business transformation.
Throughout his career, Rich has worked with organizations across a variety of industries, including software development, customer relationship management, printing, construction, retail, and automotive. His diverse background enables him to bring a unique combination of business insight, operational understanding, and customer-focused leadership to every engagement.
Prior to joining The Best Solution, Rich held senior leadership positions in both the software and commercial printing industries, including serving as Executive Vice President for an international printing organization and as a senior account executive for a national software developer. Today, he helps organizations evaluate opportunities, navigate change, and build stronger foundations for sustainable growth.
If your systems aren’t delivering the results you expected, you’re not alone. We help companies align their CRM, marketing automation, ERP, and reporting systems to improve efficiency, increase visibility, and support measurable growth.
